General Questions
- How do I order a catalog?
- Can I use this allowance at my local pharmacy or anywhere else outside the OTC program?
- Do unused OTC allowances roll over to the following quarter?
- How many OTC orders can I place?
- Am I getting charged any additional fees for this benefit?
- Can I order more than my available allowance worth of OTC products in a single order and cover the remaining charges myself?
OTC Member Portal
- What do I need to log into my account?
- What OTC benefit information can I access from the website?
- How do I print a product catalog?
- I changed my address in the “Ship to” area of the website. Why is my primary address not changed?
- How do I change my shipping address after I place an order?
- Where can I find my available allowance?